How do we stand, Peter? This is fun, sort of. <g>
Nancy
"Nancy Jackman" <> wrote in message news:…
> Testing — Part Two
>
> Nancy
>
> "Nancy Jackman" <> wrote in message
> news:%…
>
>> Peter,
>>
>> Testing — Part One.
>>
>> More to follow.
>>
>> Are we making any progress?
>>
>> Nancy
>>
>> "Peter.R" <> wrote in message
>> news:9ED575B7-B390-4C52-A577-…
>>>
>>> The results are as I expected thanks Nancy.
>>>
>>> The Individual Contacts Stores only appear to be empty because the
>>> folders within them are Hidden Protected Operating System Files. To
>>> reveal them, in Windows Explorer’s Folder Options, un-check ‘[ ] Hide
>>> protected operating system files (Recommended)’, as well as select
>>> ‘( )
>>> Show hidden files and folders’.
>>>
>>> Now, while we are at the WLContacts Store/Cache, we can do a little
>>> diagnosis of WLMail’s ability to write to your contacts database. So
>>> go
>>> ahead and unhide the Protected Operating System Files.
>>>
>>> First, take a look inside the *old* WLContacts Store that you renamed,
>>> and open the Default Contacts Store folder within it. There maybe more
>>> than one folder there if you have ever signed into Windows Live in
>>> WLMail. The folder named ‘{17eba707-2a3f-49a9-b775-7335237cea43}’ is
>>> your Default Contacts Store.
>>>
>>> Now, please take note of the following and report back:
>>>
>>> 1. Is there a folder called ‘Failed’ alongside the folder called
>>> ‘DBStore’?
>>
>> No.
>>
>>> 2. Open the folder ‘DBStore’ and set the folder view to Details – What
>>> size is the ‘Contacts.edb’ file?
>>
>> 2.01 MB
>>
>>> Now, ensure that you are *not* signed into Windows Live in WLMail,
>>> then
>>> close WLMail…
>>>
>>> Now open your *current* WLContacts Store and open the Default Contacts
>>> Store within it.
>>>
>>> Now, please take note of each of the following and report back:
>>>
>>> 1. Is there a folder called ‘Failed’ alongside the folder called
>>> ‘DBStore’?
>>
>> No.
>>
>>> 2. Open the folder ‘DBStore’ and set the folder view to Details – What
>>> size is the ‘Contacts.edb’ file?
>>
>> 2.01 MB
>>
>>> 3. Please make note of the ‘Date Modified’ (with the time) for the
>>> following files:
>>
>>> Within DBStore\:
>>
>>> contacts.edb
>>
>> 15 Sep 3:44:47 AM
>>
>>> dbstore.ini
>>
>> Same
>>
>>> edb.chk
>>
>> Same
>>
>>> Within DBStore\LogFiles\:
>>
>>> edb.log
>>
>> Same
>> ———————
>
>>
>> Next Message Will Deal With This
>>
>>> 4. Start WLMail and again make note of the ‘Date Modified’ (with the
>>> time) for the following files:
>
> Starting
>
>>> Within DBStore\:
>
>>> contacts.edb
>
> 15 September 7:45:53 PM
>
>>> dbstore.ini
>
> 15 September 7:50:56 PM
>
> WLM is OPEN.
>
>>> edb.chk
>
> 9/15 7:47:22 PM
>
>>> Within DBStore\LogFiles\:
>
>>> edb.log
>
> 9/15 7:50:54 PM
>
>>> 5. Was a file called ‘tempedb.edb’ (within DBStore\) created when you
>>> started WLMail?
>
> Yes.
> —————————
>
> Next Message Will Deal With This:
>
>>> 6. Import your 42 contacts into WLMail Contacts…
I now have just 31. I cleaned up the file and deleted some obsolete
contacts.
>>> 7. Create Five Categories (for test purposes)
Done
>>> 8. Select all your contacts (select the first contact->scroll down to
>>> the last contact in the list->hold down the Shift key and select the
>>> last contact in the list)
Done
>>> 9. Drag all the contacts into each Category in turn, so that each
>>> Category contains all the contacts (this should normally be enough to
>>> immediately increase the size of the contacts database)
Done
>>> 10. Close WLMail and yet again make note of the ‘Date Modified’ (with
>>> the time) for the following files:
>>> Within DBStore\:
>>> contacts.edb
9/15 8:09:58 PM
>>> dbstore.ini
9/15 8:09:59
>>> edb.chk
9/15 8:09:58
>>> Within DBStore\LogFiles\:
>>> edb.log
9/15 8:09:59
>>> 11. Was the file called ‘tempedb.edb’ (Within DBStore\) deleted when
>>> you closed WLMail?
Yes.
>>> 12 What size is the ‘Contacts.edb’ file now?
2.01 MB
No Change.
13.
I reopen WLM and discover I have *no* categories — the five I created
have disappeared and I see a message "You have no contacts…"
True.
Disgusting.
Nancy
>>> —
>>> Peter.R
>>> (Windows Live Mail 2009 14.0.8089.726 on Windows Vista Home Premium
>>> SP2)
>>> "There are more things in Heaven and earth, Horatio, than are dreamt
>>> of
>>> in your philosophy." – Shakespeare
>>>
>>> "Nancy Jackman" <> wrote in message
>>> news:#…
>>>>
>>>> Thank you, Peter!
>>>>
>>>> Please see what I did below. I hope I did right.
>>>>
>>>> Nancy
>>>>
>>>> "Peter.R" <> wrote in message
>>>> news:%…
>>>>
>>>>> Thanks Nancy.
>>>>>
>>>>> It will be easier to debug using the Default Contacts, but I may
>>>>> want
>>>>> you to test your Live ID Contacts in WLMail at some stage.
>>>>>
>>>>> So we shall refresh your Contacts Store/Database and then you can
>>>>> test
>>>>> WLMail Contacts again by manually adding a test contact (don’t
>>>>> import
>>>>> contacts at this stage, so we can rule out the Import Process as a
>>>>> factor).
>>>>>
>>>>> To test/repair/rule out database corruption, delete the Windows Live
>>>>> Contacts Store/Cache as follows:
>>>>>
>>>>> 1. Close WLMail, WLMessenger, and other Windows Live applications.
>>>>>
>>>>> 2. Rename the ‘Windows Live Contacts’ folder* (by adding "(old)" to
>>>>> it) in the following location:
>>>>>
>>>>> C:\Documents and Settings\[UserName]\Local Settings\Application
>>>>> Data\Microsoft\Windows Live Contacts
>>>>
>>>> DONE.
>>>>
>>>>> The Contacts Store will be replaced when you next restart WLMail.
>>>>
>>>> YES, IT WAS REPLACED & IS EMPTY. I have a 14 MB file there:
>>>> C:\Documents and Settings\{username}\Local Settings\Application
>>>> Data\Microsoft\Windows Live
>>>> Contacts\{17eba707-2a3f-49a9-b775-7335237cea43} but it is empty.
>>>>
>>>>> *Note that the path to the ‘Windows Live Contacts’ folder, involves
>>>>> a
>>>>> hidden folder, so ensure "Show hidden files and folders" is checked
>>>>> under Folder Options in Windows Explorer.
>>>>>
>>>>> There may be other Windows Live/WLMail Contact Stores on your
>>>>> computer
>>>>> that are worth deleting (renaming) in case they are interfering
>>>>> somehow:
>>>>>
>>>>> Rename (to "Contacts (old)") the following folder if it exists:
>>>>
>>>> DOESN’T EXIST.
>>>>
>>>>> C:\Documents and Settings\[UserName]\Contacts
>>>>>
>>>>> Rename (to "Contacts (old)") the following folder, within your
>>>>> WLMail
>>>>> Message Store**, if it exists:
>>>>
>>>> DOESN’T EXIST.
>>>>
>>>>> C:\Documents and Settings\[UserName]\Local Settings\Application
>>>>> Data\Microsoft\Windows Live Mail\Contacts
>>>>>
>>>>> **WLMail’s Message Store is a directory named ‘Windows Live Mail’.
>>>>> The
>>>>> path to the Message Store, in its default location involves a hidden
>>>>> folder, so ensure that "Show hidden files and folders" is checked
>>>>> under Folder Options in Windows Explorer. To find the location of
>>>>> your
>>>>> Message Store, in WLMail go to Tools->Options…->Advanced
>>>>> [tab]->Maintenance->Store Folder.
>>>>>
>>>>> The default Message Store location in XP is:
>>>>>
>>>>> %userprofile%\Local Settings\Application Data\Microsoft\Windows Live
>>>>> Mail (C:\Documents and Settings\[UserName]\Local
>>>>> Settings\Application
>>>>> Data\Microsoft\Windows Live Mail)
>>>>
>>>> After I finished all that I rebooted and then opened WLM and manually
>>>> entered one contact. I closed WLM and then reopened it and the SAME
>>>> THING happened. The dumb old contact I had entered had disappeared
>>>> again.
>>>>
>>>> This is one big and stubborn bug in WLM, I think.
>>>>
>>>> Nancy
>>>>
>>>>> —
>>>>> Peter.R
